Our Services


General Administration

  • Dedicated telephone, email and post facilities with on-call support for members
  • Filing of business documents
  • Liaison with Committees and members as required ensuring the smooth running of your organisation
  • Maintenance of corporate documents and records to meet statutory and legislative requirements
  • Office tasks including payment of creditors, monthly profit and loss statement generation, bank reconciliations, receipt and bank of all monies and annual budget preparation and membership management.

Membership Management

  • Establish and maintain membership records in a customer relationship management (CRM) system
  • Issue membership renewal notices, tax invoices, receipts, confirmations etc.
  • Process new membership applications
  • Receipt membership payments
  • Follow up on outstanding membership subscriptions
  • Membership reporting

Financial Management (*in conjunction with a bookkeeper/accountant)

  • Assistance in setting and managing organisational budgets
  • Accounts payable and receivable
  • Monthly reconciliations and distribution of P&L statements and Balance Sheets
  • Preparation, lodgement and payment of all BAS returns in accordance with ATO requirements*
  • Preparation and delivery of the accounts for audit to an independent auditor*

Strategic and Executive Support

  • Preparation of correspondence, submissions and position statements
  • Development of policies and procedures
  • Ensuring that Strategic Plan timetables and initiatives are met and fulfilled
  • Board Governance, guidance and support
  • Development of policies and procedures

Meeting Coordination

  • Preparation and distribution of meeting notices, agendas and papers
  • Attendance at meetings and minute taking
  • Meeting room and travel bookings as required
  • Management of proxies and voting systems if required
  • Follow up of meeting outcomes/action items


Events – Conferences, Exhibitions, Workshops, Tours

  • *NEW* – Seminar livestreaming and recording
  • Event Establishment – timeline, budget, sourcing venues and suppliers
  • Logistics – supplier liaison, contract management, catering requirements, signage
  • Meetings and Reporting – committee meetings, agenda, minutes, action items, progress updates, feedback survey and post-event reporting
  • Delegate Management – registrations, enquiries, pre-arrival information, name badges
  • Event Program & Technical Committee – Coordinate the Call for Papers, development of event program, speaker liaison, preparation of MC notes and running sheets, conference papers
  • Sponsorship – Develop sponsorship offering, contract management, delivery of sponsorship benefits
  • Exhibition – develop exhibition packages, contract management, exhibitor manual and compliance, oversee exhibition move in and bump out
  • Social Functions – Source and book venues, entertainment, themeing
  • Technical Tours – Prepare tour itineraries, liaise with host sites, catering requirements
  • Publicity / Advertising – Prepare and execute advertising plan for the event, design of print and electronic media
  • Website – preparation and maintenance of event website
  • Onsite Management
  • Financial Arrangements and monitoring – manage accounts payable and receivable, debtor management

For a full list click here.


Marketing, Branding and Communications

  • Marketing/Advertising Plan Development and Implementation – including situation analysis, objectives, key messages, communications channels, budget, measurement and evaluation
  • Branding – creation of uniquely identifiable elements (including logos, tagline, guidelines etc) and development of consistent materials (including stationery, signage, printed collateral, website and newsletter) to enhance recognition amongst stakeholders
  • Graphic design – layout and production of materials for both print and electronic applications
  • Advertising – creation, planning and management of advertisements
  • Content Production and Editing – blog posts, videos, infographics, website copy, research or thought leadership articles)
  • Social Media – create, curate and publish content to connect with stakeholders and drive traffic
  • Electronic Direct Marketing – management and maintenance of marketing database in conjunction with production of content and design of electronic newsletters
  • Publication Management – support from concept, to design, print and dissemination.
  • Websites – design and maintenance of WordPress websites


Awards Programs

Program Management

  • Development of program budget
  • Preparation of sponsorship prospectus
  • Sponsor management


  • Review/development of awards criteria
  • Setup of submission system including online forms
  • Review of submissions against entry requirements
  • Communication with entrants


  • Coordination of judging
  • Collation of feedback
  • Judge travel arrangements (if required)
  • Distribution of submitter feedback


  • Promotion of awards program
  • Preparation and distribution of media releases and publicity
  • Award certificate/trophy design
  • Social media management
  • Development and publication of awards booklets

Event Management

  • Marketing and promotion, including design and production of promotional materials and website
  • Sourcing venues and suppliers and ongoing liaison
  • Registration management
  • Running sheet and MC’s script preparation